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FAQ
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Bookings
- How do I book online?
- How do I book a connecting flight?
- How does the WOW stopover work?
- How do I make a reservation for a group?
- How do I book wheelchair assistance for my flight?
- How do I book an electric wheelchair for my flight?
- What does +1 day on my ticket mean?
- Can I purchase a one-way flight to Canada?
- What is Kiwi.com?
- Passport Requirements
- What is MyWOW?
- How do I bid on a seat upgrade?
- Payment
- At the airport and checking in
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Baggage
- How do I purchase baggage allowance online?
- How much baggage can I check in?
- How much carry-on baggage can I take with me?
- What is the best way to pack and label baggage?
- Which items are prohibited on board?
- Is my baggage directly checked in to my final destination?
- How much does it cost to take special equipment aboard?
- What about packing oversized & unusual items of baggage?
- How do I book odd-size baggage, like children's car seats and strollers?
- Can I travel with powders?
- What's the deal with the liquids ban in carry-on baggage?
- Can I travel with guns/fishing rods and such sporting equipment?
- Can I travel with a bicycle?
- Can I travel with musical instruments?
- Can I travel with sports equipment?
- I need to have a canister of oxygen with me on the flight. Now what?
- Did you forget something on board?
- Delayed or damaged baggage?
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On board
- Can I use my computer on board?
- What kind of electrical outlets do you have on board?
- What do you have for sale on board?
- Do you serve meals during the flight and can I bring my own food?
- Hey, isn't there any entertainment on board?
- Did you forget something on board?
- Can I reserve a seat?
- Can I get a receipt for onboard purchases?
- How do I bid on a seat upgrade?
- Cancellations and delayed flights
- Children and pregnant guests
- Manage my booking
- Pets and service animals
- Disabilities
- Gift vouchers and promo codes
- Travel to/from Canada
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Bookings
- Keep in touch
- Special needs
